Refund policy

At Vevora Decor, your satisfaction is our priority. Every piece is carefully inspected before dispatch to ensure it meets our quality standards. If your order isn't quite right, we're happy to offer an exchange under the following terms:

  • Exchange Only: We do not offer refunds or returns.
  • Exchange Period: Items are eligible for exchange within 3 days of receiving your order.
  • Product Condition: Items must be unused, unworn, undamaged, and returned in their original packaging, including all tags and accessories.
  • Non-Exchangeable Items: Sale, discounted, promotional, and customized items are not eligible for exchange unless they are received damaged or incorrect.
  • Damaged or Incorrect Orders: If you receive a damaged, defective, or incorrect item, please contact us within 12 hours of delivery and provide clear photos of the product and packaging.
  • Courier Charges:
    • If the exchange is due to an error on Vevora Decor's part (such as receiving the wrong or a damaged item), we will cover all courier charges.
    • If the exchange is requested due to a change of mind, size preference (where applicable), or any reason not caused by our error, the customer will be responsible for all courier charges.
  • Exchange Approval: Once your request is approved, our customer support team will guide you through the exchange process.

For any exchange requests or questions, please contact our customer support team within the eligible exchange period. We're committed to making your shopping experience with Vevora Decor smooth, enjoyable, and worry-free.